CaseZero Terms of Service

Effective Date: January 1, 2026 · Contact: [email protected] · Support: [email protected]

1. Organizational Scope & Eligibility

CaseZero is a B2B enterprise autonomous support operations platform. Access requires an organizational Microsoft Entra ID (work or school account) and an active commercial agreement or approved enterprise pilot with CaseZero.

2. Customer Data & Privacy Boundary

Customer incident data, telemetry, and human-in-the-loop responses remain the property of the customer organization. When using CaseZero Protected Egress for ServiceNow, customer PII is sanitized inside the customer boundary prior to transmission.

3. Identity, Consent & Role Governance

Sign-in uses OpenID Connect (`openid profile email User.Read`). Directory-wide permissions (`Organization.Read.All`) or downstream connectors (ServiceNow, Microsoft Teams, Azure) are requested only during explicit administrator setup and governed by workspace role-based access control.

4. Support & Contact

For commercial onboarding inquiries, contact [email protected] or [email protected]. For technical support, contact [email protected].